File a Claim

Moving Claims Made Simple with EZY Moving

At EZY Moving, customer satisfaction and safety are our top priorities. While we take every precaution to ensure your belongings are handled with care, we understand that unexpected incidents can happen. In those rare cases, we remain professional, transparent, and committed to resolving your claim quickly and fairly.

We proudly maintain one of the lowest claim rates in the industry. But if damage or loss occurs, you can trust us to handle your claim with urgency and respect. From the start of your move, we walk you through risk-reduction tips, explain our insurance options, and make sure you understand your rights and coverage.

How the Claims Process Works

  • You have up to 60 days from your Delivery date to submit a claim.
  • Our team aims to resolve all claims within 60 days of receiving your completed claim form, supporting photos, and related documentation.
  • Once submitted, you'll receive a confirmation email with a copy of your responses.
  • A dedicated claims team member will contact you as soon as possible to begin resolution.

To begin, please complete the official EZY Moving claim form below. This step is required to timestamp and process your claim.

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Personal & Job Information

Claims Process at EZY Moving & Storage

We understand that resolving a claim takes time, especially when inspections, repairs, or replacements are needed. Your patience and cooperation throughout this process are greatly appreciated. Here's what you can expect from us:

We take your concerns seriously.

Once we receive your completed claim form along with any supporting documentation or photos, our claims team will begin reviewing the details carefully.

You'll be assigned a dedicated claims representative.

This person will serve as your main point of contact, keeping you informed through phone calls and emails as we investigate and work toward a fair resolution.

You'll receive a fair and timely settlement offer.

If the offer is accepted, we will proceed with compensation promptly. If not, and when appropriate, we are open to working with a neutral third-party arbitrator to help reach a resolution.