Privacy Policy for EZY Moving LLC

Effective Date: January 13, 2021
Last Updated: April 10, 2025

Company: EZY Moving LLC

1. Introduction

At EZY Moving LLC ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request quotes, book moving services, or interact with our tools and support team.

This Privacy Policy is designed to comply with U.S. privacy regulations, including the California Consumer Privacy Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), and similar laws adopted in Colorado, Connecticut, Utah, and other jurisdictions.

2. Information We Collect

We may collect the following categories of personal data:

A. Personal Identifiers

• Full name
• Email address
• Phone number
• Billing and delivery address
• Job ID or booking reference

B. Commercial Information

• Service requests (quotes, claims, moves)
• Booking details and status
• Payment history and preferences

C. Internet or Electronic Activity

• IP address and browser user agent
• Website behavior, pages viewed
• Clickstream and referral source
• Device identifiers

D. Location Data

• Approximate geolocation from IP or zip code
• Delivery or pickup address (if provided)

E. User-Generated Content

• Reviews, ratings, submitted photos
• Claim forms and feedback
• Messages sent via forms or support chat

3. How We Collect Information

We collect data in the following ways:

• Directly from you: through forms, bookings, quotes, emails, claim submissions, or account registration.
• Automatically: via browser cookies, IP address tracking, or device data.
• From third parties: such as payment processors, analytics providers, or SMS/email APIs.

4. How We Use Information

We use personal information to:

• Provide quotes and manage move bookings
• Respond to claims or support requests
• Process secure payments and deposits
• Communicate with you about your shipment
• Send service updates, confirmations, or reminders
• Improve our site performance and service quality
• Prevent fraud, abuse, or security breaches

We do not sell your personal information. We only use it to operate and enhance our services.

5. Sharing Your Information

We may share information with trusted third parties for business purposes, such as:

• Payment processors (e.g. Stripe)
• Communication providers (e.g. Twilio, Resend)
• Cloud storage/CDN providers
• Insurance/arbitration partners (for claims resolution)
• Legal authorities, when required by law

All such vendors are contractually bound to protect your data and comply with applicable laws.

6. Your Rights (Under U.S. State Laws)

Depending on your location (e.g., CA, VA, CO, CT, UT), you may have the right to:

• Access a copy of the personal information we have about you
• Request deletion of your data ("Right to be Forgotten")
• Correct inaccurate information
• Opt out of the sale or sharing of personal information (we do not sell)
• Limit use of sensitive information
• Appeal any refusal of a data request

To make a privacy-related request, email us at: contact@ezymoving.net

7. Children's Privacy

We do not knowingly collect information from individuals under the age of 13. If you are a parent or guardian and believe your child has submitted information to us, please contact us for deletion.

8. Data Retention

We retain personal data as long as necessary to:

• Fulfill the purpose for which it was collected
• Meet legal obligations and dispute resolution
• Support move history, receipts, and claims

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable secure user sessions
• Analyze website traffic and performance
• Personalize and remember your preferences

You can manage or disable cookies through your browser settings.

10. Data Security

We implement technical, administrative, and physical safeguards to protect your data:

• HTTPS encryption across all web interactions
• Secure APIs and encrypted storage
• Access controls and audit logs for internal tools

No system is 100% secure, but we follow industry best practices to minimize risk.

11. Third-Party Links and Tools

Our website may include links to third-party websites or integrations (e.g., maps, Stripe, email links). We are not responsible for their privacy practices. Please review their privacy policies directly.

12. Do Not Track Signals

Our website does not currently respond to "Do Not Track" browser signals.

13. International Visitors

Our services are intended for U.S. residents. If you access the site from outside the U.S., your data may be transferred to the United States, where privacy laws may differ.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a new "Effective Date" at the top. If changes are material, we will notify you via email or a notice on the website.

15. Contact Us

If you have questions, concerns, or would like to exercise your privacy rights, contact:

EZY Moving LLC
Email: contact@ezymoving.net
Phone: 201-275-3860